Frequently Asked Questions
Everything you need to know about your ELEGOO EU shopping experience.
Which countries do you ship to within the EU?
We ship to most member states of the European Union. Standard shipping times typically range from 3 to 7 business days depending on your specific location and local courier services.
How can I track my order status?
Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for 3D printers and resins?
We offer a 30-day return policy for most items. Machines must be returned in their original packaging, and consumables like resin or filament must be unopened and sealed to qualify for a full refund.
Are customs duties included in the price?
Yes, for orders shipped within the European Union, VAT is included in the listed price, and there are no additional customs duties to pay upon delivery.
What payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and localized EU payment methods like Klarna and Giropay.
Do ELEGOO products come with a warranty?
All our 3D printers come with a standard 1-year limited warranty covering manufacturing defects. Specific components like LCD screens and FEP films have separate warranty periods due to their nature as consumable parts.